At WuzwearIndustry, we are committed to protecting your privacy. Only authorized employees within our company may access customer information, and it is used strictly on a need-to-know basis. We regularly review and update our systems to ensure the highest possible level of data security. Please note that we may be legally required to disclose personal information if enforced by law.
We are proud to have you as our customer and to present our work as part of our portfolio. However, we also respect client confidentiality. If you prefer not to have your designs displayed, you can request removal. This option is available to our premium clients, defined as customers who have placed a cumulative order of $6,000 USD or more (minimum of three separate orders, each at least $2,000 USD).
At WuzwearIndustry, we believe in mutual growth. To support your success, we offer marketing initiatives that promote your brand, helping drive more sales and allowing us to produce more for you in return. With your consent, we may feature your brand name and contact details in promotional activities or refer potential clients directly to you.
Client records are treated as confidential and will not be disclosed to third parties, except to our trusted agents, manufacturers, suppliers, or when legally required. Clients may request copies of their records with reasonable notice. We recommend clients retain copies of any documents, contracts, or information shared with them.
Any browsing data collected through our website (e.g., tracking trails) is reviewed internally and discarded. Your trust is important to us, and we will not misuse your information.
We use DHL, FedEx, and Skynet Courier as our primary shipping carriers, though other courier services may be used depending on the delivery location. DHL and FedEx priority mail usually takes between four to five days to arrive, while DHL parcel post can take up to two weeks within the USA and Canada, and two to three weeks for locations such as Hawaii and Alaska.
Delivery times are estimates and we do not guarantee specific delivery dates, as responsibility for shipment lies with the courier company once the goods have been dispatched. Tracking details are provided to clients, but we do not take responsibility for delays or lost shipments. In case of a lost shipment, clients may be required to cover production and shipping charges again, unless the courier waives the cost. Shipping arrangements are made as a service to clients, and since we do not own a shipping company, we cannot assume liability for their handling of goods.
It is the client’s responsibility to provide accurate contact information and a correct delivery address. WuzwearIndustry is not responsible for failed deliveries due to incorrect addresses, inaccessible locations, or unavailability of someone to receive and sign for the order. Once goods are dispatched, we are no longer responsible for delays or delivery failures caused by the courier service.
We offer full customization on fabrics, but for smaller orders we may source ready-made fabric from the market that matches the requested specifications as closely as possible, depending on availability. For unique fabric blends, exact specifications can only be met by custom knitting, which requires a minimum order of 1,000 pieces. In such cases, we provide a lab test report to confirm the fabric details and accuracy.
Once production is complete, WuzwearIndustry can hold finished goods for up to 15 days. After that, a storage fee of 50 USD per day will apply. If a client fails to contact us within one month, we will not be responsible for the goods unless storage charges are paid.
To ensure accuracy, we always request approval before shipment. If a client does not respond within the given timeframe, we reserve the right to ship the goods without further approval, and we will not be liable for any issues that arise afterward. Orders that remain unapproved for more than two months will be canceled without a refund.